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Terms of Service

Version: v1.0 (draft)Last Updated: May 13, 2026Effective Date: May 13, 2026

Draft v1 — under legal review. These Terms reflect the business and security commitments Jazmine makes in good faith and are fully binding upon acceptance. We are completing final review by qualified counsel. We may update these Terms at any time with reasonable notice; material changes will be highlighted and the “Last Updated” date will be revised. Continued use of the Services after a revision constitutes acceptance of the revised Terms.

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and JXM Labs, LLC (“Jazmine,” “we,” “us,” or “our”) governing your access to and use of the Jazmine platform, including our website at realty.jazmine.app, embeddable website widget, staff dashboard, client portal, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity (“Customer”), you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

  • “Customer” means the business or organization that subscribes to the Services
  • “Authorized Users” means individuals authorized by the Customer to access the Services, including agents and administrative staff
  • “End Users” means clients and prospective clients who interact with the Services through the embeddable widget or client portal
  • “Services” means the Jazmine platform including AI-driven lead management, client communication tools, the embeddable website widget, staff dashboard, client portal, and all related features
  • “Customer Data” means all data that Customer or End Users submit to or generate through the Services

3. Description of Services

Jazmine provides an AI-powered lead management platform. The Services include:

  • An embeddable website widget that captures client inquiries from Customer websites
  • AI-powered lead scoring and response generation
  • A staff dashboard for agents and administrative staff
  • Multi-channel communication tools
  • Analytics and reporting on lead management performance

4. Account Registration & Security

To use the Services, Customer must register for an account and provide accurate, current, and complete information. Customer is responsible for:

  • Maintaining the accuracy of account information
  • Ensuring all Authorized Users comply with these Terms
  • Multi-factor authentication (MFA): MFA is mandatory for all Authorized User accounts. Jazmine enforces MFA via Amazon Cognito using TOTP (time-based one-time password) as the preferred method. MFA cannot be disabled or bypassed by Customer or Authorized Users
  • Maintaining the confidentiality of account credentials and immediately notifying Jazmine of any unauthorized access
  • All activities that occur under Customer’s accounts, whether or not authorized by Customer

5. Subscription & Fees

Access to the Services requires a paid subscription. Fees are set forth in the applicable Order Form or subscription agreement between Jazmine and Customer. Unless otherwise specified:

  • Subscription fees are billed monthly or annually in advance
  • Fees are non-refundable except as expressly set forth in the applicable Order Form
  • Jazmine reserves the right to modify pricing upon thirty (30) days’ written notice, effective at the next renewal period
  • Overdue amounts accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less

6. License Grant

Subject to these Terms and payment of applicable fees, Jazmine grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term solely for Customer’s internal business operations.

This license does not include the right to: (a) sublicense, resell, or distribute the Services to third parties; (b) modify, adapt, or create derivative works based on the Services; (c) reverse engineer, decompile, or disassemble any aspect of the Services; or (d) use the Services to build a competing product or service.

7. Intellectual Property

Platform IP: Jazmine retains all right, title, and interest in and to the Services, including all software, algorithms, AI models, user interfaces, designs, documentation, and related intellectual property. Nothing in these Terms transfers any Jazmine intellectual property to Customer.

Customer Data: Customer retains all right, title, and interest in and to Customer Data. Customer grants Jazmine a limited license to use Customer Data solely to provide and improve the Services in accordance with these Terms and the Privacy Policy.

De-identified Data: Jazmine may use de-identified and aggregated data derived from Customer Data (which cannot be re-identified to any individual or Customer) for product improvement, benchmarking, and research purposes.

8. Acceptable Use Policy

Customer and its Authorized Users shall not:

  • Use the Services in violation of any applicable law or regulation
  • Submit or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Attempt to gain unauthorized access to the Services, other accounts, or underlying systems
  • Introduce malware, viruses, or other malicious code
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to send unsolicited communications (spam) or in violation of the Telephone Consumer Protection Act (TCPA)
  • Circumvent or disable any security features, including MFA requirements
  • Use the Services to process data for entities other than Customer without Jazmine’s prior written consent
  • Scrape, crawl, or use automated means to access the Services except through provided APIs

9. AI & Automated Processing

The Services incorporate artificial intelligence for lead scoring and response generation. Customer acknowledges and agrees that:

  • AI outputs are decision-support tools
  • Customer is solely responsible for reviewing, approving, and taking action on AI-generated recommendations
  • Jazmine does not guarantee the accuracy, completeness, or appropriateness of any AI-generated output

10. Widget & Embedding Terms

Customer may embed the Jazmine widget on Customer’s website(s) using the provided embed code. By embedding the widget, Customer agrees to:

  • Only embed the widget on domains registered with and approved by Jazmine
  • Not modify, alter, or tamper with the widget embed code or its functionality
  • Include appropriate disclosures on pages containing the widget, as required by applicable privacy laws
  • Ensure the widget is not embedded on pages directed at children under 13

Jazmine serves the widget from its CDN (cdn-realty.jazmine.app) and retains the right to update the widget code at any time to address security issues, bugs, or feature improvements.

11. Data Portability

Upon termination of the subscription, Customer may request an export of Customer Data in a standard, machine-readable format. Jazmine will make Customer Data available for export for a period of thirty (30) days following the effective date of termination.

12. Service Level Agreement

Jazmine commits to a monthly uptime of 99.9% for the Services, measured as the percentage of total minutes in a calendar month during which the Services are available. Scheduled maintenance windows (communicated at least 48 hours in advance) are excluded from uptime calculations.

If Jazmine fails to meet the 99.9% uptime commitment in any calendar month, Customer may request a service credit equal to 10% of the monthly subscription fee for each full 0.1% below the commitment, up to a maximum credit of 30% of the monthly fee. Service credits are Customer’s sole and exclusive remedy for downtime.

13. Confidentiality

Each party (“Receiving Party”) agrees to protect the confidential information of the other party (“Disclosing Party”) using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information excludes information that: (a) is or becomes publicly known through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party; or (d) is disclosed pursuant to a court order or legal requirement.

14. Warranties & Disclaimers

Jazmine warrants that: (a) the Services will perform materially in accordance with the applicable documentation; (b) Jazmine will provide the Services in compliance with applicable laws; and (c) Jazmine has implemented and will maintain appropriate administrative, physical, and technical safeguards to protect Customer Data.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Jazmine DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Jazmine DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATED TO THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.

EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO Jazmine DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Carve-Out: The limitations set forth above shall not apply to: (a) either party’s indemnification obligations; or (b) either party’s gross negligence or willful misconduct.

16. Indemnification

Jazmine Indemnification: Jazmine shall indemnify, defend, and hold harmless Customer from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) Jazmine’s violation of applicable law; or (b) Jazmine’s gross negligence or willful misconduct.

Customer Indemnification: Customer shall indemnify, defend, and hold harmless Jazmine from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) Customer’s breach of these Terms; (b) Customer’s failure to comply with applicable law; (c) Customer’s use of the Services in a manner not authorized by these Terms; or (d) Customer’s negligence or willful misconduct.

17. Term & Termination

These Terms are effective upon Customer’s acceptance and continue for the duration of the subscription term. Either party may terminate these Terms:

  • For convenience, upon thirty (30) days’ written notice, effective at the end of the then-current subscription period
  • For cause, if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice
  • Immediately, if the other party becomes insolvent, files for bankruptcy, or ceases operations

Upon termination, Customer’s access to the Services will cease. Sections that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) shall survive.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware. The parties consent to personal jurisdiction in such courts.

19. Modifications

Jazmine may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated to Customer via email at least thirty (30) days before they take effect. Customer’s continued use of the Services after the effective date of modified Terms constitutes acceptance of the changes. If Customer does not agree to any modification, Customer may terminate the subscription in accordance with Section 17.

20. Entire Agreement

These Terms, together with the applicable Order Form, Privacy Policy, and any other documents incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.

21. Contact

Questions about these Terms should be directed to: